Refund policy

overview

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Certain types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are grantee

Refunds

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval of your refund.

If your approval is granted, your refund will be processed and automatically credited to your credit card or original payment method within a specified number of days. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time for your refund to be officially posted.

Next, contact your bank. It often takes some processing time for a refund to be posted.

If you have done all of this and still have not received your refund, please contact us at {email address}. Clearance items

Only regular priced items can be refunded. Sold out items cannot be refunded.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the item was not marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver and they will be notified of your return.

Shipping Returns

To return your product, you should send it to the following address: {physical address}.

You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.

Depending on where you live, it may take a different amount of time for your exchanged product to reach you.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.